VoIP – Voice Over Internet Protocol
VoIP has created the most significant change in telephony in the last decade.
A little over 10 years ago, manufacturers came out with PBX’s that used a data protocol (IP) for moving voice, instead of TDM (Time Division Multiplexing) that had been the standard for 25 years. This VoIP solution simplified IT support, lowered hardware costs, and added features. VoIP quickly gained a foothold within organizations, and these organizations put pressure on the telephone network carriers to adopt VoIP technology. However, they resisted, because they had a huge TDM infrastructure they couldn’t write off. VoIP seats continued to gain ground, and in 2011, VoIP seats sold exceeded TDM digital seats for the first time, and this trend will continue. Recently, the network carriers have finally begun offering IP transmission through SIP (Session Initiation Protocol) trunks, but complexity remains, as there are compatibility and interoperability issues. Team One Solutions will help you navigate these treacherous waters to design a solution that will work for your organization.
VoIP, is, of course, only a transmission protocol. Of itself, it won’t necessarily improve your company’s productivity or lower your operating costs. In fact, many early adopters of VoIP systems have discovered the opposite to be the case. You need a highly experienced guide to help you discover where VoIP can help, and how to best and most efficiently implement the applications that the technology has to offer your business. Our decade long experience of designing, implementing and maintaining VoIP business systems makes Team One uniquely qualified to help you maximize your investment in this technology.