What is Unified Messaging?
Unified Messaging is a set of capabilities that easily integrates multiple communications methods, including voicemail, email, phone, IM (chat), and even video.
Purpose of Unified Messaging
The business purpose of UM is to accelerate communications, and therefore lower costs and increase productivity. For example, an individual currently on a voice call may receive a voicemail that is sent to the user’s email account with the voicemail attached as an mp3 file, which can then be forwarded to others if needed. Adoption rates for UM vary by how important the functionality is to the individual or department. Team One Solutions will help your organization assess the key business process improvements that would benefit from UM.