Customer Profiles

Real Estate Firm Moves More Homes Using Team One Solutions

Coldwell BankerWith more than 20 offices and over 600 professional agents in Marin, Sonoma, and Napa counties, the Coldwell Banker network is the largest real estate company focusing on California’s North Bay communities.

A successful real estate firm depends on retaining the best agents, and in order to keep its top agents producing, the firm needs to provide a reliable and responsive infrastructure, including its phone systems. With support requirements for offices that stretch from Sausalito to Santa Rosa to Napa,  Coldwell Banker needs a telecommunications vendor that can keep pace with the ever changing requirements of a modern real estate office.  From new agent hires to relocations within the office,s there are daily service requirements for an over-worked IT staff.

We have established a long-term partnership with Coldwell Banker that has greatly improved their client/agent communications.  We have replaced aging legacy systems in 5 of their offices to date and have fine-tuned their systems in most of their other 15 offices in the North Bay Area.  Support requests have dropped from 4-10 days with the former provider to 1-2 days with Team One Solutions. New installations have gone in seamlessly with no disruption in client/agent communications.

Be prepared to move fast when you select Team One Solutions.

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