Customer Profiles

High Tech Company Advances Customer Service with Networked VoIP

Gatan  Rev1Gatan, Inc. is the world’s leading manufacturer of instrumentation and software used to enhance and extend the operation and performance of electron microscopes.

Gatan serves the scientific communities in industry, government, and academia throughout the world, and when their customers need customer service, they need it fast. Gatan’s legacy Nortel system was at end-of-life, and they needed a system that would provide tightly integrated call center resource sharing between their locations in Pennsylvania and California. Team One Solutions recommended a Zultys system, and after extensive competitive evaluation, including Shoretel, Gatan chose to partner with Team One Solutions. Their Zultys MX250 VoIP system not only enables faster customer service and better utilization of its highly paid scientific customer support staff, but it also provides unified communications and mobility services that have greatly improved employee productivity for all employees.

Call Team One Solutions today for a free consultation to see if implementing an advanced telecommunications system can help your organization increase sales, improve business processes, and lower costs.

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